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PRIVACY POLICY

 INTRODUCTION

At Raspn Shipping Services Pvt. Ltd. ("Raspn"), we prioritize the privacy and security of our customers' personal information. We are committed to complying with applicable data protection laws, including the Indian Digital Personal Data Protection Act, 2023, and the General Data Protection Regulation (GDPR). Our website is hosted on the Wix.com platform, which provides secure data processing services compliant with GDPR and other international privacy standards. This Privacy Policy outlines how we collect, use, and manage your personal data when you interact with our website and services.

SCOPE

This Privacy Policy applies to all personal information collected by Raspn through our website, mobile applications, customer service interactions, and any other channels by which we collect data. It covers all users of our services, including customers, employees, suppliers, and partners, regardless of their geographic location.

 INFORMATION WE COLLECT

  1. Personal Data

We collect and process the following categories of personal information:

  • Contact Information: This includes your name, email address, phone number, postal address, and other similar contact details.

  • Professional Information: This includes job title, employer details, and other work-related information.

  • Location Data: Geographic location data obtained from IP addresses or mobile device settings.

  • Identity Information: This includes government-issued identification numbers (e.g., PAN, Aadhaar), date of birth, and other identity-related data.

  • Communication Records: We keep records of your interactions with us, including emails, phone calls, and messages.

  • Payment Information: We collect details such as bank account information, credit/debit card details, and transaction history.

  • Usage Data: Information on how you use our website and services, including IP addresses, browser type, operating system, and device identifiers.

 2. Sensitive Personal Data

We may collect sensitive personal data, such as financial records or biometric data, only when necessary and with your explicit consent, in accordance with the Digital Personal Data Protection Act, 2023.

 3. Automatically Collected Data

Our website automatically collects certain information when you visit, including:

  • Cookies: Small text files placed on your device that store information about your browsing activities. You can manage your cookie preferences through your browser settings.

  • Web Beacons and Pixels: Invisible images or code that track your interactions with our website or emails.

  • Log Files: Records that track your visit to our website, including pages accessed, time and date of visit, and other related data.

HOW WE USE YOUR INFORMATION

  1. Service Delivery

Your personal information is used to provide and manage our services, including:

  • Processing orders, shipments, and payments.

  • Communicating with you about your account, transactions, or other service-related inquiries

  • Customizing and improving our services based on your preferences and usage patterns.

  2. Legal Compliance

We use your data to comply with legal obligations under the Digital Personal Data Protection Act, 2023, GDPR, and other applicable laws. This includes:

  • Responding to legal requests such as court orders or regulatory inquiries.

  • Conducting audits and assessments required by law.

  • Ensuring compliance with data protection and privacy regulations.

  3. Marketing and Communication

With your consent, we may use your contact information to send you promotional materials, newsletters, and updates about our services. You can opt out of receiving these communications at any time by contacting us directly.

  4. Security and Fraud Prevention

Your data may be used to protect our services and users from fraud, abuse, and other malicious activities. This includes:

  • Monitoring for suspicious activities

  • Enforcing our terms and conditions.

  • Taking necessary actions to secure our systems and user data.

  5. Business Operations

We use your personal information for internal business purposes, such as:

  • Conducting data analysis and research to improve our services.

  • Managing our business operations and ensuring service continuity.

SHARING YOUR INFORMATION

  1. With Service Providers

We may share your personal data with third-party service providers who assist us in delivering our services. These providers include:

  • Payment Processors: To handle transactions securely.

  • Logistics Partners: To manage shipments and deliveries.

  • IT Service Providers: For hosting, maintenance, and support services.

These service providers are contractually obligated to protect your data and use it only for the purposes specified by Raspn.

  2. With Legal Authorities

We may disclose your information to law enforcement or regulatory bodies when required by law or in response to legal processes. This may include:

  • Complying with legal obligations or court orders.

  • Protecting our rights, property, or the safety of our users.

  • Investigating and preventing fraud or security breaches.

  3. With Business Partners

In certain cases, we may share your information with our business partners, affiliates, or subsidiaries to facilitate joint services or marketing initiatives. Such sharing will only occur with your consent or as allowed by applicable laws.

  4. In Business Transactions

In the event of a merger, acquisition, sale of assets, or other business transactions, your personal information may be transferred as part of the transaction. We will notify you of any such transfer and any changes to this Privacy Policy that may result.

DATA SECURITY

  1. Wix Platform Security

Our website is hosted on the Wix.com platform, which complies with international data protection standards, including GDPR. Wix implements various security measures to protect your personal data, including encryption, access control, and regular security audits.

  2. Data Encryption

All personal data transmitted to and from our website is encrypted using Secure Socket Layer (SSL) technology to protect it from unauthorized access.

  3. Access Control

Access to your personal data is restricted to authorized personnel only, who are bound by confidentiality obligations.

  4. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. Once the retention period expires, your data will be securely deleted or anonymized.

YOUR RIGHTS

Under the Digital Personal Data Protection Act, 2023, GDPR, and other relevant privacy laws, you have the following rights regarding your personal information:

  1. Right to Access

You have the right to request access to the personal data we hold about you, including information on how your data is processed and used.

  2. Right to Correction

If your personal information is inaccurate or incomplete, you have the right to request corrections or updates.

  3. Right to Deletion

You may request the deletion of your personal data, subject to certain legal or contractual obligations that require us to retain your information.

  4. Right to Data Portability

You have the right to request a copy of your personal data in a structured, commonly used, and machine-readable format, which you can transfer to another service provider.

  5. Right to Withdraw Consent

You may withdraw your consent for the processing of your personal data at any time. However, this will not affect the lawfulness of processing based on consent before its withdrawal.

  6. Right to Object

You have the right to object to the processing of your personal data for specific purposes, such as direct marketing.

  7. Right to Lodge a Complaint

If you believe that your privacy rights have been violated, you have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.

COOKIES AND TRACKING TECHNOLOGIES

  1. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small text files that are stored on your device when you visit our website. We use cookies to:

  • Remember your preferences and settings.

  • Analyze website traffic and usage patterns.

  • Provide personalized content and advertisements.

You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect the functionality of our website.

  2. Tracking Technologies

We use web beacons, pixels, and similar tracking technologies to monitor your interactions with our website and emails. These technologies help us measure the effectiveness of our communications and improve our services.

THIRD-PARTY LINKS

Our website may contain links to third-party websites. Please note that we are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

INTERNATIONAL DATA TRANSFER

​As part of our global operations, your personal data may be transferred to and processed in countries outside your jurisdiction, including countries that may not have the same level of data protection as your home country. We take appropriate measures to ensure that your data is protected in accordance with this Privacy Policy, regardless of where it is processed.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or other factors. When we make changes, we will revise the "Last Updated" date at the bottom of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your data.

CONTACT US

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at :

Raspn Shipping Services Pvt. Ltd.
Company Address

Email Address: support@raspnshipping.com


Phone Number: 1800-202-5171

Last Updated: 05-06-2024

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This Privacy Policy is intended to provide transparency about how Raspn Shipping Services Pvt. Ltd. handles personal data. We are committed to protecting your privacy and ensuring that your data is handled securely and in compliance with applicable laws.

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